Bill Heins is the General Manager of the Thermal Products business unit and a produced water evaporator / zero liquid discharge expert for GE Water & Process Technologies located in Bellevue, Washington. Bill is a chemical engineering graduate from the University of Wisconsin and has been with GE, formerly RCC, for the past 21 years. Since joining the company, Bill has worked on the development and implementation of produced water evaporators, zero liquid discharge systems, Brine Concentrators, and Crystallizers. Bill pioneered the implementation of produced water evaporators and zero liquid discharge (ZLD) for the Alberta SAGD industry and has led GE in the execution of 16 such projects in Alberta, including six in the past two years. Bill also holds numerous patents in heavy oil recovery and produced water evaporation.